When I talk to people about their home care agency they tell them that they don't like it when an agency switches caregivers on them. One day, out of the blue, a new caregiver shows up, someone that neither the family nor the client knows. Think about how upsetting that would be. You've laid down the rules in your home, how you want things done, established a routine, and worked your way towards trusting that person.  Now there's someone in your home that you've never met before.

At Guardian Angels Home Care of North Carolina, not only do we carefully match your needs and personality to  a caregiver who is perfect for you, but we match a backup caregiver. If your caregiver is sick or has an emergency and can't come, the backup caregiver comes. Prior to when services begin, the Client Care Coordinator will introduce you to both caregivers. You will have the chance to tell them your preferences, and to feel at ease with them before care begins.

Another common complaint that I hear is that the caregivers aren't happy with their jobs, specifically their pay. It is difficult to radiate joy and peace when you feel as if you're undervalued. Their dissatisfaction fosters an environment of despair, not hope. Our agency pays our caregivers significantly more than other agencies, and we provide them with other benefits that most companies do not. Our caregivers are excited about their jobs, and they bring that happiness into your home.